All ticket prices for events that occur in Canada are stated in Canadian Dollars. All ticket prices for events that occur in the United States are stated in US Dollars.
We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in Canada, Vtix Online Tickets accepts American Express, Visa, MasterCard. For qualifying events the United States, Vtix Online Tickets accepts American Express, Visa, MasterCard, for qualifying events.
Vtix Online Tickets acts as the agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"). We sell tickets on behalf of our clients including artists, teams, venues, and promoters. When you purchase a ticket for an event that is located in the Canada or the United States, Stripe.com will be processing the transaction and collecting payments for the Event Provider.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.
We sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Our clients typically set the face price of their tickets. Tickets can be sold through several distribution points, including online, retail locations and box offices depending upon the Promoters distribution requirements. Tickets for popular events may sell out quickly. Occasionally, additional tickets may be made available prior to the event. However, we do not control this inventory or its availability.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact us as to whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Tickets purchased at www.vtixonline.com are typically subject to a per ticket service fee and a non-refundable per order processing fee. In some cases, delivery prices will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying Vtix Online Tickets service fees.
When purchasing tickets at www.vtixonline.com , you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
The transfer of tickets to events with either electronic tickets or will call are subject to the provision of documentation and identification. You are required to contact the promoter or Vtix Online Tickets prior to the transfer taking place to provide the name and phone number of the recipient.
Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or cancelled.
Occasionally, concerts or events are cancelled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any cancelled or postponed concert, please check the information online or contact Vtix Online Tickets.
If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include your order ID so we can expedite your refund if applicable.
Before purchasing tickets, carefully review your event and seat selection. Your selected seats are listed on the confirmation page prior to you completing your transaction. If the option to change the seating selected by the system is enabled and you choose to do so, the seat listing on the confirmation page and listed on the confirmation receipt and email is what will be honored at the event. Some browsers do not support seating changes and it is important to check the listed seats carefully. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. If approved by the promoter, a per ticket exchange fee may apply. Tickets purchased at retail locations must be returned or exchanged at the same location; retail location cannot exchange tickets bought online or by phone.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and we may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
If we issue you a refund for a ticket due to a cancelled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, the promoter or Vtix Online Tickets customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.
Generally, some of the following delivery methods may be offered:
Mobile - for events that occur in the United States or Canada if the venue has installed and enabled equipment necessary to support this technology.
Standard Mail - for events that occur in Canada or the United States, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a Canadian or United States billing address.
Print-at-Home - for events that occur in Canada or the United States if the venue has installed and enabled equipment necessary to support this technology.
Will Call - for events that occur in Canada or the United States.
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.
When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
You agree to comply with all of the Event Providers' applicable rules, policies, terms and conditions ("Event Provider Rules"). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in Canada and some US states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through www.vtixonline.com , authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.